Return and Exchange
All our wedding dresses are made according to your own measurements and colors required after your full payment, so after your purchase we cannot refund you under any circumstances. Please confirm your order,and before you pay, do assure that you will get the right one.
Please contact us within 24 hours after receiving your dress and unless the existence of obvious quality problem, we cannot arrange any return and refund.If we agree to refund, you need to ship the dress back on your own account and also pay 30% of the original amount as re-stock fee. We can only refund after receiving the returned dress in good conditions (We do not accept and refund the dress with any stains, changes etc.) And we won't refund the shipping cost you paid before.
We offer FREE REPAIR on your tailor made dress! But you need to pay the shipping cost when sending back to us, of course, the cost of re-shipping to you will be paid by us.Also we cannot refund if there are any changes from the original picture you required and the measurements you offered. To avoid the wrong measurements, we suggest that you should find a professional tailor who can measure you correctly.
And we cannot refund because of color problem, as the color problem does not belong to the OBVIOUS QUALITY PROBLEM.If you have such problems, please contact us without hesitation. We will serve you as soon as possible!
Please be informed that we cannot accept refund because of your words like “I have not seen this return policy, so I will not agree the above information, I need my money back”. All the orders you placed from vernabridal.com should obey the above RETURN POLICY.
Here is how you can confirm your shipping address:
1.Add a credit card to your PayPal account. By adding a credit card to your account, PayPal can attempt to confirm your address with your credit card company. If the credit card company is not able to confirm your address, you may be asked to complete the Expanded Use enrollment process to activate your credit card. Your address can be confirmed after that process is complete. Note: Not all credit card companies are able to confirm addresses.
2.Apply for PayPal Buyer Credit. If approved, the address on your application will be a confirmed address.
3.Complete Alternate Address Confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.